Terugbetalingsbeleid
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at didiwear@hotmail.com.
Please note that return shipping costs are the responsibility of the customer.
Returns must be sent to the address provided once your request has been approved.
If your return is accepted, we’ll send you detailed instructions on how and where to send your package.
Items sent back to us without prior approval will not be accepted.
You can always contact us for any return questions at didiwear@hotmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item — so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:
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Perishable goods (food, flowers, plants)
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Custom or personalized products
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Personal care goods (beauty or hygiene items)
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Underwear and intimate apparel, including bras, bralettes, and similar items
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Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to place a new order for it and return the original one once it’s approved.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be unworn, unused, with tags, and in its original packaging, with proof of purchase.
Return shipping costs remain the responsibility of the customer.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, please contact us at didiwear@hotmail.com