Frequently Asked Questions (FAQ)

  • 1. My discount doesn’t work, what do I do?

    We apologize for any trouble with checking out, please note that some discount codes make it compulsory for users to create an account on the site and be logged in on at check out to use the discount code.

  • 2. Where do you ship products from?

    We ship from our warehouse in Canada. We work with different shipping centers across the country, providing affordable delivery options in the industry.

  • 3. Do you ship internationally?

    We offer to accept international shipping to the United States, France, and Jamaica only for now and we accept credit cards.

  • 4. How can I pay for my order?

    Didiwear currently accepts Visa, MasterCard, Discover, and American Express. When we add new payment channels in the future, we will let you know.

  • 5. How do I place an order?

    Browse for the item you want, and select the desired one. Add it to the cart. Once you have finished shopping, select the check out option in the cart and input your personal and credit card information to complete your order.

  • 6. How can I know the status of my order?

    We know you can’t wait to receive your order, which is why we ensure you are notified by email once your order ships.

  • 7. Can I cancel or change my order?

    Once an order is placed, we start processing right away, this is why we can’t cancel or make changes to orders. If you want to make returns, find more information on our returns page.

  • 8. Can I exchange my order?

    At this time, we don’t offer an exchange. Instead, make a return by following our returns page and purchase a new item you want on the site.

  • 9. Can I return my order?

    Yes, We accept returns for up to 30 days after receipt of your purchase. Return items must be sent back in their original packaging, with store tags attached. please visit our returns page for more information about making returns.

  • 10. What do I do if my order has been damaged?

    It is never pleasing to hear that your order arrived in an undesirable condition. Contact our customer service team if you discover your order was damaged. We will follow through with processing a replacement order or issue a refund.

  • 11. I received the wrong goods, what do I do?

    Although our aim is to ensure you buy and receive your goods in the best condition, however, sometimes the wrong items may be shipped to you. We apologize for any inconvenience this has caused you and our customer service team are always on hand to make things right.

  • 12. Where can I find product sizing information?

    Product sizing is different from brand to brand. You can find product size information at the bottom of each product page. Sizing is stated in inches with the item lying flat, except otherwise specified.

  • 13. Do you offer free shipping?

    We offer free shipping for purchases that are $200 and above.

  • 14. What is the order delivery time?

    Standard delivery of Flat rate time is 3-5 working days. Express Shipping delivery Same day( Montreal) or Next days or 2 days Canada, United States. However, contact our customer care if you have not received an order within the stated time. You may provide an order number for us to resolve the problem.

  • 15. Are shipments affected by Covid-19?

    We are open and still offering delivery and returns during this time. However, be aware that the outbreak of COVID-19 has affected normal delivery times. We kindly ask for your understanding and patience while preparing your order for delivery. Once your items are ready to be shipped, you will be updated by email. You can also contact us if you have inquiries and questions.